Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Nexaverse AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly, including:

• Name, email address, company name
• Payment and billing information
• Account credentials
• Communication preferences
• Any information you provide in support requests

Usage Information

We automatically collect certain information when you use our services:

• IP address, browser type, operating system
• Pages visited, time spent, clickstream data
• Device information and unique identifiers
• Cookies and similar tracking technologies

AI Service Data

When you use our AI products (NexaSpeech, NexaVideo, Document Intelligence):

• Uploaded files (audio, video, documents)
• Generated outputs (transcripts, videos, analyses)
• Usage patterns and performance metrics

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to support requests and communications
• Send administrative and marketing communications (with your consent)
• Monitor and analyze usage and trends
• Detect, prevent, and address security or technical issues
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf (payment processing, hosting, analytics) under strict confidentiality agreements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

When required by law, court order, or government request, or to protect our rights and safety.

With Your Consent

When you explicitly authorize us to share information.

We NEVER sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Access controls and authentication
• Regular security audits and penetration testing
• Incident response and breach notification procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information as long as necessary to:

• Provide services you have requested
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your information
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to processing of your information for certain purposes

To exercise these rights, contact us at contact@nexaverseai.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Analyze site traffic and performance
• Deliver targeted advertising (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place for such transfers.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion
• Right to non-discrimination

We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy:

Email: contact@nexaverseai.com

Mailing Address: Nexaverse AI, United States

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By using our services, you acknowledge that you have read and understood this Privacy Policy.